Shipping policy
SHIPPING POLICY
By placing an order with SORANO, you agree to the terms and conditions outlined in this Shipping Policy.
ORDER PROCESSING TIME
Orders are processed within 2–6 business days. We do not process or ship orders on weekends or public holidays.
ESTIMATED DELIVERY TIME
Once shipped, orders generally arrive within approximately 7 business days.
Please note that delivery times may vary depending on the destination, customs procedures, local carrier operations and other unforeseen circumstances.
All delivery times provided by SORANO are estimates only and are not guaranteed. Delivery times may be affected by stock availability, order volume, destination, carrier delays, customs procedures, weather conditions, natural disasters, strikes or other circumstances outside our reasonable control.
SHIPPING SERVICE
To provide competitive international shipping rates, SORANO uses global economy delivery services through our contracted logistics partners.
These services provide reliable international delivery but do not guarantee a specific delivery date or delivery time slot.
Once a parcel is in transit, neither SORANO nor the customer can generally request that the carrier expedite the shipment.
If you intend to wear or use an item for a specific event or date, we strongly recommend placing your order well in advance.
SHIPPING RATES
Shipping rates are displayed at checkout and may vary depending on the destination, order value, products purchased and available shipping service.
Any free-shipping promotion or threshold displayed on our website or at checkout will apply according to the conditions shown at the time of purchase.
SHIPPING METHODS
We use reliable international logistics partners and local carriers to deliver our orders.
Due to the nature of international economy shipping, the final local delivery carrier may be automatically assigned by our logistics network.
The local carrier generally cannot be selected or changed by either the customer or SORANO after dispatch.
Inquiries submitted to local carriers may take approximately 3–5 business days to receive a response.
For faster resolution of certain delivery issues, we may ask customers to contact the local carrier directly once tracking information has been provided.
ORDER TRACKING
Once your package has been shipped, tracking information will be sent to the email address associated with your order as soon as it becomes available.
Tracking codes are generally generated shortly after dispatch. However, it may take several days before the tracking number becomes visible or fully functional within the local carrier's tracking system.
The first tracking status may display a message such as "Shipping Label Created" or "Label Information Received."
The next significant update may not appear until the parcel reaches the destination country, completes customs processing or is scanned by the local delivery carrier.
There may therefore be periods during international transit during which no new tracking events are displayed.
If you have not received your tracking information, please check your spam or junk folder and search your inbox for emails from:
If you still cannot locate your tracking information, please contact us.
CUSTOMS AND DUTIES
International shipments may be subject to customs clearance procedures both when leaving the country of origin and when entering the destination country.
Customs processing times vary by destination and may be affected by parcel volumes, inspections, customs system updates, strikes, local regulations or other circumstances outside SORANO's control.
Unless expressly stated otherwise at checkout, customs duties, import taxes, brokerage charges and other import-related fees are the responsibility of the customer, subject to applicable law.
SORANO does not control these charges and cannot guarantee the amount that may be imposed by local customs authorities.
We recommend checking the applicable import rules and charges in your country before placing an order.
SHIPPING ISSUES
If you experience an issue with your shipment, including a significantly delayed, lost or damaged parcel, please contact us at:
Our customer service team will assist you in investigating the issue with the relevant logistics provider.
ADDRESS ACCURACY
Shipping labels are created using the delivery information provided by the customer when placing the order.
It is the customer's responsibility to ensure that the shipping address, recipient name, postal code and telephone number are complete and accurate.
If an address appears incomplete or incorrect, SORANO may contact the customer by email to request confirmation or additional information. Dispatch may be delayed until the necessary information has been provided.
However, SORANO cannot guarantee that every incorrect or incomplete address will be identified before dispatch.
Once a package has been dispatched, SORANO may not be able to change the delivery address or recipient name.
If a change is required after dispatch, we may provide the customer with the relevant carrier information so that the customer can contact the carrier directly. Any modification remains subject to the carrier's policies and cannot be guaranteed.
Customers should avoid using post office addresses or other restricted delivery addresses unless they are certain that the shipping service available for their destination supports them.
If an incompatible address is provided, the parcel may be refused or returned.
TRACKING AND DELIVERY RESPONSIBILITY
Once an order has been dispatched, customers are responsible for monitoring the shipment using the tracking information provided.
SORANO cannot guarantee continuous or real-time tracking updates during international transportation.
Customers should regularly check tracking information, particularly after the parcel has reached the destination country.
If a delivery attempt is unsuccessful, customers should follow the carrier's instructions to arrange redelivery or collection as soon as possible.
FAILED DELIVERY AND RETURNED PACKAGES
A parcel may be returned to our logistics network or designated warehouse due to circumstances including:
Incorrect or incomplete shipping information;
Failure to collect the parcel;
Recipient unavailability;
Refusal of delivery;
Failure to respond to the carrier;
Failure to provide information required for customs clearance; or
Other delivery failures attributable to the recipient.
Where a delivery failure is caused by circumstances attributable to the customer, additional costs for return transportation, storage, customs processing and/or redelivery may apply.
These costs are the responsibility of the customer to the extent permitted by applicable law.
If a returned parcel can be shipped again, SORANO may require payment of the applicable reshipping and related costs before dispatching it again.
REDELIVERY LIMITATIONS
Returned packages may only be held by carriers or logistics facilities for a limited period.
For this reason, redelivery may not always be possible.
If a customer wishes to have a returned parcel redelivered, they should contact SORANO as soon as possible.
Where a parcel cannot be redelivered or recovered because the customer failed to provide correct delivery information, complete customs requirements, collect the shipment or respond within the carrier's required timeframe, SORANO will handle the matter in accordance with this policy and applicable consumer law.
Any mandatory consumer rights remain unaffected.
HOW TO AVOID SHIPPING ISSUES
Before completing your purchase, please carefully check your:
Delivery address;
Recipient name;
Postal or ZIP code; and
Telephone number.
If you notice an error after placing your order, contact us immediately at info@soranoleather.com.
If you receive a missed-delivery notification, please contact the carrier promptly to arrange redelivery or collection.
DELIVERY TO CERTAIN COUNTRIES AND REGIONS
Due to limited shipping routes, customs procedures and local carrier networks, delivery to certain countries and regions may take longer than our standard estimated delivery times.
These destinations may include, but are not limited to:
Ukraine, Russia, India, Colombia, Kazakhstan, Egypt, Mongolia, Peru, Azerbaijan, Armenia and Oman.
Availability of shipping services may change without notice due to logistics restrictions, regulatory requirements or circumstances outside our control.
In some cases, after an order has been placed, we may discover that delivery to a particular country, region or address is not possible.
If we are unable to ship an order, SORANO reserves the right to cancel the affected order and issue the applicable refund.
COUNTRY-SPECIFIC CUSTOMS INFORMATION
Certain destinations may require additional identification or tax information for customs clearance.
For shipments to Mexico, an RFC code may be required.
For shipments to Turkey, an identification number may be required.
If the required information cannot be entered during checkout, we may contact you by email after your order has been placed to obtain the necessary details.
Failure to provide information required by local customs authorities may delay delivery or result in the parcel being returned.
SOUTH KOREA
For shipments to South Korea, customers should ensure that the required tax/customs identification number, telephone number and full recipient name are accurate and correspond with the information required by Korean customs authorities.
Incorrect or mismatched information may cause customs delays or result in the parcel being returned.
Please carefully check this information before completing your order.
DELAYS OUTSIDE OUR CONTROL
SORANO is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, natural disasters, strikes, government restrictions, transportation disruptions or other unforeseen events.
Where applicable, we will assist customers in obtaining information from our logistics partners regarding delayed shipments.
CONTACT US
For any questions or concerns regarding shipping, tracking or delivery, please contact:
SORANO
Email: info@soranoleather.com
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States
By placing an order with SORANO, you acknowledge that you have read and understood this Shipping Policy.
Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.
